SI&D (Aust) Pty Ltd (ACN 116 591 925)
‘Sue Ismiel & Daughters’
Australian Native Botanicals is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of our many offerings.
SI&D (Aust) Pty Ltd (ACN 116 591 925) t/as Sue Ismiel & Daughters and related entities (collectively referred to as “SI&D” “we”, “us” or “our”) are committed to protecting the privacy of personal information in accordance with Australian privacy laws.
When you engage us to provide you with any goods or services, apply or complete, communicate with us through email, by telephone, in writing, participate in any of our promotional activities, or use any of our other services, including our websites, you agree to the use and disclosure of your personal information in the manner described in this policy.
Where applicable we may require you to confirm your express, explicit consent when collecting your personal information for the purposes of compliance with the Privacy Act and the regulations set out in the General Data Protection Regulation (EU) ('GDPR').
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. Personal information we may collect from you includes, among other things:
We will generally only collect and use your personal information for the primary purposes of:
Your personal information is only collected by lawful and fair means; and where practicable, only from you or from a person acting or authorised to act on your behalf.
Where you have applied for commercial credit account with us, we may also make enquiries in respect of commercial credit with third parties with your consent. This could include persons nominated by you as trade references, credit reporting bodies (‘CRBs’) and your bankers.
We will take reasonable steps to ensure that you are aware of:
We may use your personal information for:
We may disclose personal information we collect from you:
to our related companies, suppliers, consultants, contractors or agents for the primary proposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected. For example, your name and telephone number may be disclosed to our supplier to enable that supplier to respond to your request for information about a particular product and/or service;
Where the Privacy Act permits us to do so, we may also disclose your credit related information (in respect of commercial credit) to CRBs such as Veda or Dunn & Bradstreet, if you apply for commercial credit or request to increase in your commercial credit limit with us.
Where we collect information that we are likely to disclose to a CRB, please note:
We do not disclose your personal information for any secondary purposes unless your consent has been given or as required by law, and we will not sell or license any personal information that we collect from you.
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access by restricting access to the information in electronic format and by appropriate physical and communications security.
If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
In the event of a data breach, such as the unauthorised loss, use or disclosure of personal information, we will assess and respond in line with our applicable policies and procedures, which incorporate the requirements contained in the Privacy Act.
Pursuant to our obligations under the Privacy Act, we will notify you where your personal information is involved in an eligible data breach that is likely to result in serious harm. Such notification will also include making recommendations about the steps you should take in response to the breach. Where required by law, the Australian Privacy and Information Commissioner will also be notified of eligible data breach.
As with most websites, when you visit our websites or use an application on our websites, we may record anonymous information such as IP address, time, date, referring URL, pages accessed, and documents downloaded type of browser and operating system.
We may use your personal information for:
We may exchange your personal information between our related entities and so they can also assist in the marketing of our products and services to you.
We will only offer you products or services, where we reasonably believe that they could be of interest or benefit to you.
At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. You will generally be given the opportunity to “opt out” from receiving marketing communications from us. You may “opt out” from receiving these communications by clicking on an unsubscribe link at the end of an email or by contacting us with this request.
Your personal information may also be processed by, or disclosed to employees, representatives, or other third parties operating outside of Australia who work for, or are engaged by us in other countries. For example, we engage an organisation located overseas to assist us conduct internal business audit, which may include the disclosure of your personal information.
We will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information (‘the reasonable steps’).
The reasonable steps may not apply if you consent to the disclosure of your personal information to an overseas recipient and we reasonably believe that the overseas receipt is subject to laws that are suitability similar to privacy laws in Australia.
If you consent to the disclosure of your personal information to an overseas recipient, the overseas recipient may not be accountable under the Privacy Act, and you will not be able to seek redress for breaches under the Privacy Act.
Data Subject Rights
Where applicable under the GDPR, and in addition to the rights set out above, you have the following rights regarding your personal information stored with us:
Data Controller and Data Processor
We take reasonable steps to ensure your personal information is accurate, up-to-date and not misleading by updating records whenever true and correct changes to the data come to our attention.
If you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting our Privacy Officer. To contact our Privacy Officer please see contact details below in paragraph 18.
We will correct information we hold about you if we discover, or you are able to show to a reasonable standard, the information is incorrect. If you seek correction and we disagree that the information is incorrect, we will provide you with reasons for taking that view.
We disregard information that seems likely to be inaccurate or out-of-date by reason of the time that has elapsed since it was collected or by reason of any other information in our possession.
We acknowledge that you have a general right of access to information concerning you, and to have inaccurate information corrected. You are able to access the personal information we hold about you by contacting our Privacy Officer.
To contact our Privacy Officer please see contact details below. If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request.
We take all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Only where it practicable to do so, we may allow you the option not to identify yourself when dealing with us.
We may, from time to time, collect sensitive information in the form of your health information or information regarding your ethnicity. This is permitted by law in instances where such collection is reasonably necessary for our business functions and activities (such as ensuring the right laser treatment is provided) and your consent is first obtained. Additionally, your health information or any other sensitive information will not be used for any secondary purposes unless your consent has been given or as required by law.
We do not use government identifiers (e.g. tax file numbers or Medicare numbers) to identify individuals.
We will ensure your compliant is handled by our Privacy Officer in an appropriate and reasonable manner. Were necessary we may consult with our related entities and partners in order to deal with your complaint. A written notice of our decision regarding your complaint will be provided to you. If you are not satisfied with the outcome, then you may contact the Office of the Australian Privacy Commissioner:
Office of the Australian Information Commissioner
Phone: 1300 363 992
SI&D (Aust) Pty Ltd
Suite 402, Lakeside Corporate Centre
29-31 Solent Circuit
Norwest NSW 2153
Phone: 612 88509444
Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.
Updated 19 March 2020