If you are not in at the time of delivery, Australia Post will leave a calling card at your address, and you will then need to collect the package from a post office. Alternatively, Australia post offers 24/7 parcel locker collection to make your online shopping collection easy to manage any time, day or night.
Please note that we only refund or exchange products purchased directly from Australian Native Botanicals online. If you have purchased the products from another online retailer or from a retail outlet you will need to return the product from where it was purchased. We can return a product, as long as all seals and packaging are still intact. Unfortunately, due to hygiene reasons, we are unable to exchange or refund any products once they have been opened.