Frequently Asked Questions

Yes. Your order will be sent via Australia Post. When your parcel is dispatched, you will receive an email with a link that allows you to track your order via the Australia Post website.

We strongly recommend you read the product information page including the My Hair Type page for suitability and instructions prior selecting your hair or body care.

We charge a $10 flat rate fee on any order Australia wide.

We currently only sell online in Australia. For our international customers check our stockists to find out if there is a stockist near you.

Absolutely! At Australian Native Botanicals, we take great care to offer our customers a safe and secure online shopping experience. Any information you provide us with remains private.

If an item you order is out of stock, we will notify you within 2 business days. Once the items have been restocked, we will dispatch your order.

If you are not in at the time of delivery, Australia Post will leave a calling card at your address, and you will then need to collect the package from a post office. Alternatively, Australia post offers 24/7 parcel locker collection to make your online shopping collection easy to manage any time, day or night.

Please note that we only refund or exchange products purchased directly from Australian Native Botanicals online. If you have purchased the products from another online retailer or from a retail outlet you will need to return the product from where it was purchased. We can return a product, as long as all seals and packaging are still intact. Unfortunately, due to hygiene reasons, we are unable to exchange or refund any products once they have been opened.

In the unlikely event that you experience an allergic or skin reaction, immediately stop using the product and contact us.

Delivery time to metro addresses is estimated at 3-7 working days depending on your location. Regional addresses may have a longer delivery.